Refund Policy

1. Subscription Refunds

Portfolio Managed is offered as a monthly subscription. Because charges cover service already provided, we generally do not offer refunds for the current billing period. If you cancel, your subscription remains active until the end of the period you have already paid for, and you will not be charged again.

2. Eligibility for Refund

You may request a refund in the following situations:

• Erroneous or duplicate charges processed by us.
• Material service unavailability that exceeds our published service level commitments.
• Charges made on a payment instrument used without authorisation, once verified by your card issuer.

3. Refund Method and Timing

Approved refunds are issued to the original payment method used for the charge. We process refunds within 10 to 45 days of approval. Funds may take additional time to appear on your statement depending on your card issuer or bank.

4. How to Request a Refund

Email support@portfoliomanaged.com from the address registered on your Portfolio Managed account. Include the affected charge date, amount, and a brief description of the issue. We aim to respond within one business day.

5. Currency

All charges and refunds are processed in United Arab Emirates Dirham (AED).